Frequently Asked Questions
Everything you need to know about shopping at Otakumart.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that limited edition drops and final sale items are non-refundable.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows a standard fit, but we recommend checking specific measurements for our oversized streetwear collections.
Are the designs officially licensed?
Yes, Otakumart prides itself on collaborating directly with artists and studios to ensure all featured merchandise is 100% authentic and officially licensed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Otakumart apparel?
To preserve the quality of the prints, we recommend washing your garments inside out in cold water and hanging them to dry. Avoid ironing directly onto the graphic designs.